Appointments

& Policies

Curl Prep Instructions

To get the best results, please follow these curl prep guidelines:

  • Arrive with your hair in its natural state—clean, dry, and tangle-free.
    Please note: If detangling is required, a fee of $15 per 15 minutes will be added.

  • Let your curls hang freely. Avoid anything that stretches or alters your curl pattern—no hats, clips, headbands, ponytails, buns, twists, or braids.

  • Products are OK. Just skip heavy oils or anything that feels greasy.

  • Do not straighten your curls before your appointment.

  • If you booked a Cut & Style, Curly Wash & Style, or any color service—your hair will be washed.
    Check the dropdowns on our service list to see exactly what’s included.

  • If prep guidelines aren’t followed, we may need to reschedule at your stylist’s discretion.

Tardiness Policy

We understand that things happen! If you're running late, we’ll do our best to accommodate you. However, if you arrive more than 15 minutes past your scheduled time, your service may need to be adjusted or rescheduled to keep our schedule on track. This will be determined based on appointment type and at your stylist’s discretion.

Redo Policy

We want you to love your hair! If you need any adjustments, please request a redo within 7 days of your original appointment.

  • If your stylist was unable to achieve what was discussed and agreed upon during your consultation, they’ll be happy to make adjustments at no additional cost.

  • If you’ve changed your mind or would like something different than what was originally agreed upon, a new appointment will be required at full price.

Please call the salon to request a redo.