Appointments
& Policies
Curl Prep Instructions
To ensure the best results, please arrive with your hair in its natural state—clean, dry, and tangle-free. Avoid wearing hats, clips, headbands, ponytails, buns, twists, braids, or anything that could alter your curl pattern. Please also refrain from using oils or heavy products that feel greasy to the touch. For best results, avoid straightening your curls before your appointment.
Following these steps helps us give you the best possible service! If hair prep guidelines aren’t followed, we may need to reschedule at your stylist’s discretion.
Tardiness Policy
We understand that things happen! If you're running late, we’ll do our best to accommodate you. However, if you arrive more than 15 minutes past your scheduled time, your service may need to be adjusted or rescheduled to keep our schedule on track. This will be determined based on appointment type and at your stylist’s discretion.
Redo Policy
We want you to love your hair! If you need any adjustments, please request a redo within 7 days of your original appointment.
If your stylist was unable to achieve what was discussed and agreed upon during your consultation, they’ll be happy to make adjustments at no additional cost.
If you’ve changed your mind or would like something different than what was originally agreed upon, a new appointment will be required at full price.
Please call the salon to request a redo.
When you visit the new booking page:
Select “New Client” (even if you’ve booked with us before)
Enter your email address
You’ll be prompted to reset your password — this is because your email is already in our system!
Once logged in, you can view availability, book appointments, cancel or reschedule, and manage everything from your profile.
(If you are a new client please create a new user profile!)